SMS Privacy Statement
Updated December 6, 2024
SMS Privacy Policy
Animity Health and Wellness is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.
By using the Service, you agree to the terms of this Policy. Animity Health and Wellness reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or name, as well as any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, Animity Health and Wellness will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
How Animity Health and Wellness uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) and contact you with important, requested, and relevant announcements or messages that pertain to the services you receive at our wellness center.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Animity Health and Wellness utilizes servers and services owned by third parties.
Disclosure of your information
We will not sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Animity Health and Wellness is not accountable in any way for any liability or reimbursement.
- We provide such information to third parties who have entered into non-disclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Animity Health and Wellness for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Animity Health and Wellness’s Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Animity Health and Wellness is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
Security
Animity Health and Wellness takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
Opting in
A mobile user might opt-in by:
- Entering a phone number online when scheduling an appointment,
- Filling out a paper intake form that includes their phone number,
- Filling out an online intake form that includes their phone number,
- Signing up at our wellness center, or
- Texting "JOIN" or "SUBSCRIBE" to 920-286-6240.
Opting out
Animity Health and Wellness’ third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by replying with “STOP” or “UNSUBSCRIBE” in response to any text message you receive, or by texting “STOP” or “UNSUBSCRIBE” to 920-286-6240.
Children
The Service is not intended for children under 13, and Animity Health and Wellness does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
Animity Health and Wellness requires that users of this service be limited to US residents only.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by calling us at 920-286-6240.
SMS Terms of Service
Use of the Animity Health and Wellness text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.
- Animity Health and Wellness will allow several different opportunities, such as entering a phone number online when scheduling an appointment, filling out a paper intake form that includes your phone number, filling out an online intake form that includes your phone number, signing up at our wellness center, or texting "JOIN" or "SUBSCRIBE" to 920-286-6240, to opt-in to SMS services.
- You can cancel the Service at any time. Just text "STOP" or "UNSUBSCRIBE" to 920-286-6240, or reply to any text message we send you with "STOP" or "UNSUBSCRIBE." After you send the SMS message "STOP" or "UNSUBSCRIBE" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- If at any time you forget what keywords are supported, just text "HELP" to 920-286-6240. After you send the SMS message "HELP" to us, we will respond with a message, asking how we can help you. We can then provide you with assistance as necessary.
- As always, message and data rates may apply for any messages sent to you from us and to us from you, and Animity Health and Wellness is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Animity Health and Wellness will not be liable to you if this occurs.
- You understand that you are not required to consent to the Service to receive any other services from Animity Health and Wellness.
- By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize Animity Health and Wellness to contact you by text message at your mobile phone number using computer assisted technology as applicable.
Questions? Contact us at info@animityhealth.com or call us at 920-286-6240.